CLIENT SERVICES
Our representatives bring expertise from numerous facility-related fields and will work with you to find the optimal acoustic solution. Client services include site inspection, system design, installation, tuning, maintenance, and relocation. Though installation can be handled by a third party or your own electrical contractor, system tuning must be completed by one of our qualified representatives because training is required to ensure the best results.
Site Inspection and Evaluation
Our Representatives pride themselves on the successful results of all their installations. An experienced member of our sales staff will gladly visit any facility to ensure that all the conditions necessary for a masking system are in place. At this time, any paging or background music requirements will be reviewed. This visit also permits customers to ask questions and become more familiar with the functions and benefits of the system.
System Layout
Upon the provision of blueprints, authorized distributors will plan the installation of the AccuMask System. They will also consult with contractors, designers, phone companies, and other trades regarding layout issues.
Quotation
After the system layout has been designed, a quotation will be submitted free of charge.
Installation
Our Representatives use experienced installation staff to ensure highly efficient and accurate installations.
Maintenance & Follow Up
Our Representatives always contact customers following the completion of an installation to ensure their satisfaction. They will also reestablish contact on an annual or semi-annual basis to determine if any office changes have been implemented which require a re-tuning of the system. This will ensure that the system operates effectively throughout its life-cycle.
Relocation
Because the AccuMask System can be relocated, Our Representatives are able to remove and reinstall the customer's system in the new premises.
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